General sales conditions

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1. General Information

The ownership of this website www.duriglass.com, is held by: DURIGLASS SL, provided with NIF: B-98930852 and registered in the COMMERCIAL REGISTRY of Valencia, volume 10,315, of Section 8, of the Companies book 7596, folio 88 , sheet no V-177.303, 1st inscription.

Address: C / PEREZ GALDOS, 5. 46960 ALDAIA (VALENCIA)

Contact phone: 961500816

Contact email: Info@duriglass.com

This document (as well as other documents mentioned here) regulates the conditions governing the use of this Website (www.duriglass.com) and the purchase or acquisition of products and / or services therein (hereinafter , Terms).

Optical characteristics: For a correct operation of DURIGLASS glasses and to avoid accentuating the reflection effect in the TV or MONITOR area in its state of maximum audio-visual transparency, it will be necessary to select spaces in which direct orientation to windows can be avoided. in direct sunlight or spaces with excessive white lighting. This condition is a characteristic of the product and will not be considered a reason for a claim or return.

For the purposes of these Conditions, it is understood that the activity that DURIGLASS develops through the Website includes:

Manufacture, distribution and commercialization of SMART MIRROR (INTELLIGENT MIRRORS), SMART GLASS TV, SMART FRAME AND PROFESSIONAL ELECTRONIC PRODUCTS.

In addition to reading these Conditions, before accessing, browsing and / or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy, and the privacy policy and DURIGLASS data protection. By using this Website or by making and / or requesting the acquisition of a product and / or service through it, the User agrees to be bound by these Conditions and by all the aforementioned, so if they do not agree with everything Therefore, you should not use this Website.

Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them each time he accesses, browses and / or uses the Website since those that are in force at the time the purchase of products and / or services are requested will be applicable.

For all the questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.

2. The user

Access, navigation and use of the Website, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), for which they accept, from the start of browsing the Website, all the Conditions established herein, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The User assumes his responsibility for a correct use of the Website. This responsibility will extend to:

Make use of this Website only to make inquiries and legally valid purchases or acquisitions.
Do not make any false or fraudulent purchase. If a purchase of this nature could reasonably be considered to have been made, it could be canceled and the relevant authorities informed.
Provide truthful and lawful contact information, for example, email address, postal address and / or other information (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.

The Website is aimed mainly at Users residing in Spain. DURIGLASS does not ensure that the Website complies with the laws of other countries, either totally or partially. DURIGLASS declines any responsibility that may arise from said access, nor does it ensure shipments or provision of services outside of Spain.

The User may formalize, at their choice, with DURIGLASS the contract for the sale of the desired products and / or services in any of the languages in which these Conditions are available on this Website.

3. Purchase or acquisition process

Duly registered Users can buy on the Website by the established means and forms. They must follow the online purchase and / or acquisition procedure of www.duriglass.com, during which several products and / or services can be selected and added to the cart, basket or final purchase space and, finally, click on: " Buy and pay now. "

Likewise, the User must fill in and / or check the information that is requested in each step, although, during the purchase process, before making the payment, the purchase details can be modified.

Next, the User will receive an email confirming that DURIGLASS has received their order or request for purchase and / or provision of the service, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being shipped. Where appropriate, this information could also be made available to the User through their personal connection space to the Website.

Once the purchase procedure has concluded, the User consents that the Website generates an electronic invoice that will be sent to the User via email and, where appropriate, through their personal connection space to the Website. Likewise, the User may, if he so wishes, obtain a copy of his paper invoice, requesting it from DURIGLASS using the contact spaces on the Website or through the contact details provided above.

The User acknowledges being up-to-date, at the time of purchase, of certain particular conditions of sale that concern the product and / or service in question and that are shown next to the presentation or, where appropriate, its image on its page of the Website, indicating, by way of example, but not exhaustive, and according to each case: name, price, components, weight, quantity, color, details of the products, or characteristics, how they will be carried out and / o cost of benefits; and acknowledges that the completion of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be archived and kept in the computerized records of DURIGLASS in order to constitute a means of proof of the transactions, in any case, respecting reasonable conditions. of security and the laws and regulations in force that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons in Regarding the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist the Users in accordance with the privacy policy of this Website.

4. Availability

All purchase orders received by DURIGLASS through the Website are subject to the availability of the products and / or that no circumstance or force majeure (clause nine of these Conditions) affects the supply thereof and / or the provision of the services. If there are difficulties in the supply of products or there are no products in stock, DURIGLASS undertakes to contact the User and reimburse any amount that may have been paid as an amount. This will be equally applicable in cases in which the provision of a service becomes unfeasible.

5. Prices and payment

The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless due to legal requirements, especially in relation to VAT, a different question is indicated and applied.

Shipping costs are detailed in the final prices of the products as shown on the Website. Thus, DURIGLASS performs delivery and / or shipping services through: UPS, SEUR, TRANSNATUR ,.

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.

The accepted means of payment will be: Credit or debit card, PayPal, and Bank transfer

DURIGLASS uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, DURIGLASS will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User.

Once DURIGLASS receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the User is sent the shipping confirmation and / or confirmation of the service provided in the form and, where appropriate, the established place.

If the means of payment is PayPal, the charge will be made when DURIGLASS sends a confirmation of the purchase order or acquisition of products and / or services to the User.

In any case, by clicking "Buy and pay now." The User confirms that the payment method used is his.

The purchase or acquisition orders in which the User selects the bank transfer as a means of payment will be reserved for 5 calendar days from the order confirmation in order to allow enough time for the bank transfer to be taken into account by the system. of payments used by DURIGLASS for the Website. When the system receives the transfer, the order will be prepared and managed for shipping.

Through this payment method, the User must ensure that he correctly enters the exact amount of the purchase order, as well as the account number and the transfer reference. In the event of an error, DURIGLASS will not be able to validate the order, which will be canceled.

6. Technical means to correct errors

The User is made aware that if they detect that an error has occurred when entering the data necessary to process their purchase request on the Website, they may modify them by contacting DURIGLASS through the contact spaces provided. on the Website, and, where appropriate, through those authorized to contact customer service, and / or using the contact information provided in the first clause (General information). Likewise, this information could also be corrected by the User through their personal connection space to the Website.

In any case, the User, before clicking on "Buy and pay now.", Has access to the space, cart, or basket where their purchase requests are noted and can make modifications.

Similarly, the User is sent to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights.

7. Disclaimer

Unless otherwise provided by law, DURIGLASS will not accept any responsibility for the following losses, regardless of their origin:

any losses that were not attributable to any breach on your part;
business losses (including lost profits, income, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or from
any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.

Likewise, DURIGLASS also limits its liability in the following cases:

DURIGLASS applies all the measures concerning to provide a faithful display of the product on the Website, however it is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen, or problems of the browser that is used or others. of this nature.
DURIGLASS will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the object of the purchase order. However, it is not responsible for damages arising from a malfunction of transport, especially for causes such as strikes, road retentions, and in general any other specific to the sector, which result in delays, losses or theft of the product.
Technical failures that, due to fortuitous or other causes, prevent the normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. DURIGLASS uses all the means at its disposal in order to carry out the process of purchase, payment and shipping / delivery of the products, however it disclaims responsibility for causes that are not attributable to it, unforeseeable circumstances or force majeure.
DURIGLASS will not be responsible for the misuse and / or wear of the products that have been used by the User. At the same time, DURIGLASS will not be responsible for an erroneous return made by the User. It is the User's responsibility to return the correct product.
In general, DURIGLASS will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to force majeure, and This may include, but not limited to:

Strikes, lockouts or other industrial action.
Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
Inability to use public or private telecommunication systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the force majeure continues, and DURIGLASS will have an extension in the term to fulfill them for a period of time equal to the duration of the force majeure. DURIGLASS will use all reasonable means to find a solution that allows it to fulfill its obligations despite the force majeure.

8. Written communications and notifications

By using this Website, the User accepts that most of the communications with DURIGLASS are electronic (email or notices published on the Website).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that DURIGLASS sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and / or communicate with DURIGLASS through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, DURIGLASS may contact and / or notify the User by email or at the postal address provided.

9. Waiver

No waiver by DURIGLASS of a specific right or legal action or the lack of requirement by DURIGLASS of strict compliance by the User of any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate to the User of the fulfillment of their obligations.

No waiver by DURIGLASS of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.

10. Nullity

If any of these Conditions were declared null and void by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

11. Entire Agreement

These Conditions and any document to which express reference is made in these constitute the entire agreement existing between the User and DURIGLASS in relation to the object of sale and replace any other agreement, agreement or previous promise agreed verbally or in writing by the same. parts.

The User and DURIGLASS acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.

12. Data protection

The information or personal data that the User provides to DURIGLASS in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and / or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided are true.

13. Applicable law and jurisdiction

Access, navigation and / or use of this Website and product purchase contracts through it will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to the access, navigation and / or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between DURIGLASS and the User, will be submitted to the Non-exclusive jurisdiction of the Spanish courts and tribunals.

14. Complaints and claims

The User can send DURIGLASS their complaints, claims or any other comment they wish to make through the contact information provided at the beginning of these Conditions (General Information).

In addition, DURIGLASS has official complaint forms available to consumers and users, which they can request from DURIGLASS at any time, using the contact information provided at the beginning of these Conditions (General Information).

Likewise, if a dispute arises from the conclusion of this purchase contract between DURIGLASS and the User, the User as a consumer may request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22 / EC. You can access this method through the following website: http://ec.europa.eu/consumers/odr/.